Return Eligibility
To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them. Returns must be initiated within 30 days of the delivery date. Items that are damaged, altered, or show signs of wear will not be accepted for return. Please ensure that you meet these criteria before requesting a return.
How to Request a Return
To initiate a return, you must contact us via email at [email protected]. In your email, please include your order number, a description of the item you wish to return, and the reason for the return. We will respond with instructions on how to proceed. Returns cannot be processed without prior approval from our team.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon in writing. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you may be responsible for any loss or damage during return shipping.
Refund Processing Time
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow up to 14 business days for the refund to appear in your account, depending on your bank or payment providers processing times.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item for a different size or color, you must return the original item and place a new order for the desired item. This ensures that you receive the correct product without delay. Please follow the return process outlined above to return your item.
Non-Returnable Items
Certain items are non-returnable, including gift cards and items marked as final sale. Please check the product description before purchasing to confirm if an item is eligible for return. If you have any questions about the returnability of a specific item, please reach out to us before making your purchase.
Contact Information
If you have any questions or concerns regarding our Return and Refund Policy, please do not hesitate to contact us at [email protected]. We are here to assist you and ensure that your experience with nomadnestbag.com is satisfactory. Thank you for choosing us for your travel bag needs.